What is your shipping policy ? Shipping time can range from one to several business days. We will send you a tracking number as soon as your order is shipped.
How much does the shipping coast ? The shipping price is based on the weight of each order.
When will I receive my order ? We do our best to ensure your order arrives in a timely manner, in general most orders are processed in 2-3 days and typically arrive in 4-5 business days.
What is your policy on returns / exchanges / refunds ? We will provide at no charge a replacement or refund for any quality issues, we may require you return the product back to us and we will provide
a return shipping label. We will provide a refund or a no charge replacement for any orders damaged during shipping. For a refund or replacement please contact us. There is a 15% restocking fee for any order exchanged.
What is your guarantee ? Here at BuckThorn Creek Leathersmith we have a no B.S. policy, we stand behind our products 100%, if you have any issues just contact us.
Can I cancel my order ? Yes, unless it is a custom order, all custom orders MUST be paid in full before work begins, thank you, Rhino.
How long does it take to process a refund ? Typically refunds can take up to 7-10 business days.
How do I return my package ? For a refund or replacement contact us.
How can I keep up with you and BuckThorn Creek Leathersmiths new arrivals and happenings ? Follow us on our social media pages Facebook and Instagram.
Can I have a custom product made ? Of course ! Contact us so we can discuss what it is you want and what the coast will be.
